Data rights and account closure

Submit a request

To exercise your data rights or to request account closure, email us from the email address registered to your Relisend account. This helps us verify your identity and protect your data.

You can make a request to exercise the following rights:

▤Access / exportRequest a copy of your personal data.

□CorrectionRequest that we correct inaccurate personal data.

▱RestrictionRequest that we restrict processing in certain circumstances.

⊘ObjectionObject to processing based on your particular situation.

♜DeletionRequest deletion of your personal data or account closure.

Verification and response

We will verify your identity and, where relevant, your authority to act on behalf of your organisation, then process your request in accordance with applicable data protection law.

♙Verify identity and company authorityWe may request additional information where necessary. Verification will be proportionate to the request.

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▤Record the requestWe will log your request and confirm that we have received it.

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⌕Search relevant systems and providersWe will search our systems and, where necessary, our service providers for relevant data.

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✉Respond within the legal periodWe will respond within the period required by applicable law and notify you of permitted extensions.

Account deletion

When you request account deletion, we follow a structured process to securely remove or de-identify your data in accordance with our retention schedule and legal obligations.

▤Review active subscriptions and domains→☁Complete exports→♙Disable access→▱Delete or de-identify production records→◎Instruct providers→◷Backups expire by rotation

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Proportionate verificationWe only request information that is necessary and proportionate.

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Secure handlingWe take appropriate technical and organisational measures to protect your data.

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Legal limitationsSome requests may be limited by rights of others, security, or retention duties.